Prices and Stock

We generally keep ample stock to meet any demand, however in exceptional circumstances we may be unable to meet a request and in this case will offer either an alternative product or a full refund. Alternatively customers can wait until the next delivery date of that particular product.

We only display items in stock, or we mark ‘Out of Stock’ accordingly. Where several orders are received for the same item, thus depleting our stock, we apply the principle ‘first come, first served’. If we are unable to dispatch your purchase immediately, we will contact you the next working day and offer a solution.

Returns Policy
Our products are checked prior to despatch to ensure they are of the highest quality, however, for your peace of mind, we are happy to accept any product purchased from us for refund, credit or exchange within 30 days of purchase. Unless items are defective, there are a number of conditions and exceptions:

1. All returns must be notified to us by telephone on 01483 722977 within 30 days of receipt.
2. Post the goods unused within the next 7 working days.

3. We will not be responsible for any loss or damage to goods in transit and so would recommend that you send them either recorded or special delivery.

4. Unfortunately, we are unable to accept returns of earrings for pierced ears, due to industry standards relating to hygiene.

5. Shipping and insurance costs are not refundable, although we will not charge you an additional shipping/postal charge for replacements.

6. Upon receipt of your goods, we will process the replacement/refund within 7 working days.

Disclaimer
Whilst all reasonable care is taken to ensure accuracy of the contents on this site. Please note that pearls are natural products and so no two strings of pearls are the same in terms of shape, size or colour. As natural products, they also have small defects on them. Please note the lengths of necklaces are approximate due to their handmade nature. Furthermore, in view of changes in reproduction on our website, there may be small changes in colour.

Perla di Marina reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.